Unveiling tomorrow's libraries

A strategic framework for AI adoption

Abstract

Purpose: The purpose of the study is to identify the potential of AI and propose a strategic framework for the adoption of Artificial Intelligence in Libraries and Information Centers (LICs). 

Methodology: The study adopted a qualitative approach to find the answers to the research objectives. Primarily, the researchers identified the benefits of AI adoption in libraries and information centers based on an extensive review of existing literature by synthesizing insights from multiple empirical studies. To construct the strategic framework, the authors used their perspectives and long experience in the field of library and information sciences.

Findings: The study identified that AI tools and technologies can be adopted in diverse services at LICs, i.e., routine operations, administrative tasks, cataloguing, classification, translation services, personalized services, reference services, improving reading habits, and so on. The study provided a six-step framework for the adoption of AI in LICs, which includes setting an AI vision for the organization, determining the readiness of the organization, identifying crucial factors for the successful implementation of AI, implementation planning, assessing the performance of AI-based services, and planning for continuous improvement and sustainability.

Implications: This framework can be implemented by the LICs of different regions to adopt AI in their respective organizations.

Originality: This framework is one of the first attempts to view the adoption of AI holistic manner.