Library transformation

Entering the new normal

Abstract

Purpose: The main objective of this study is to examine the importance of digital libraries during the COVID-19 pandemic in dissemination of information services, to know the users’ perspectives towards its success and also examines the challenges faced by the libraries during this pandemic and also about how the librarians cope up with the challenges and function in the new normal situation.
Methodology: An online Pan-India survey was conducted among library professionals and user communities. By using survey instrument, Google Form, a total of 12 questions were asked from general to specific towards use of digital libraries during pandemic period. Total 250 responses were received. The responses received were categorized, analyzed and presented in this paper. The research data were primarily collected from blogs, social media and online survey which were carried out among various library professionals to know their perspective towards digital libraries, new skill requirement and current challenges faced by the libraries in the new normal imposed on us due to COVID-19 pandemic.
Findings: This study reveals that the library professionals are eager to learn online technologies for developing and delivering information services. It also identifies that to remain connected and to spread knowledge, large numbers of online webinars are conducted in library fields. The major challenges the librarians faced during COVID-19 are physical distancing from workplace, fear of disease contraction, Lack of high speed internet connection, low response of users in social media platforms etc.
Originality/ value: This is an original study conducted in India which gives an overview on the transformation of libraries by using digital library services to meet the need of the users during COVID-19.